Privacy
Policy

1. Who We Are

This website, hertsswimcoach.uk, is operated under the trading name Herts Swim Coach. References to "we", "us", or "our" in this policy mean Herts Swim Coach.

For any privacy-related enquiries, please contact us via the form at hertsswimcoach.uk/contact.

2. What Personal Data We Collect

We only collect personal data that you choose to provide by submitting an enquiry form on this website. Our forms may ask for:

• Your name
• Your email address
• A phone number (optional)
• Details about your coaching requirements or swimming background

We do not collect payment information, health records, or any special category data as defined under UK GDPR. We do not collect data about children without the prior consent of a parent or guardian.

3. How and Why We Use Your Data

The personal data you submit is used solely to respond to your coaching enquiry. We will not use your information for unsolicited marketing, share it with unrelated third parties, or use it for any purpose beyond responding to your request.

Our legal basis for processing your data is legitimate interests under Article 6(1)(f) of UK GDPR — specifically, our legitimate interest in communicating with people who have actively reached out to us through our website.

4. How Long We Keep Your Data

We retain enquiry submissions for up to 12 months from the date they were submitted, or until you ask us to delete them — whichever comes first. Data no longer required is permanently deleted.

5. Third-Party Services

This website uses the following third-party services, each of which may process data independently under their own privacy policies:

• Tally.so — our enquiry form provider. Form submissions are processed and stored by Tally. See tally.so/privacy for details.
• Google Maps — embedded on our location page. Google may collect usage data. See Google's Privacy Policy.
• Cloudflare — our hosting and performance provider. Cloudflare may log request metadata for security and performance purposes. See Cloudflare's Privacy Policy.

We are not responsible for the privacy practices of these third-party services.

6. Cookies

We do not set any first-party cookies on this website. Third-party services embedded on or connected to this site — including Tally, Google Maps, and Cloudflare — may set their own cookies. You can manage or block cookies through your browser settings at any time.

7. Your Rights

Under UK GDPR, you have the following rights in relation to the personal data we hold about you:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Restriction — ask us to limit how we process your data
• Objection — object to processing based on legitimate interests
• Portability — request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us via hertsswimcoach.uk/contact. We will respond within one calendar month.

8. Right to Complain

If you believe we have mishandled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection regulator — at ico.org.uk.

We would always appreciate the opportunity to address your concerns directly before any complaint is filed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect when changes were last made. Continued use of the website following any update constitutes your acceptance of the revised policy.